Reference
Troubleshooting
Something isn't working. Here are the most common issues, why they happen, and how to
fix them.
Screenshot capture fails
Most likely cause: restricted pages. Chrome blocks capture on
internal pages (chrome://), some payment flows, and pages with strict security headers.
Fix: refresh the tab and try again. If it fails on a specific page
type, use standard screenshot and capture the area manually. This is a Chrome
constraint.
Annotator scroll stuck or unresponsive
Most likely cause: mouse is outside the scrollable editor container.
Fix: ensure your cursor is inside the editor when scrolling. Close
and reopen the annotator. In rare cases, reducing Chrome's zoom level (Ctrl/Cmd + -)
helps. The annotator scroll stability was a v1 priority fix — if you're seeing
persistent issues, check for a newer version.
Recording doesn't save
Most likely cause: the browser share prompt wasn't completed, or Stop
Recording wasn't clicked properly.
Fix: ensure you clicked Stop Recording in the panel (not just closed
the share prompt). Try again with tab-only recording selected in Chrome's share
dialog.
Export buttons are greyed out
This is intentional. TraceBrief disables export actions when they
can't complete successfully — and shows you exactly why. Hover the disabled button to
see the reason. Common causes: no items selected, no steps logged, export still
generating.
✓
Disabled actions explain why they're disabled. If you're unsure, hover the button —
TraceBrief will tell you what's missing.
Full-page capture misses content
Scroll to the top of the page before triggering full-page capture. Some pages with
lazy-loaded content or fixed headers don't scroll cleanly — use standard screenshots
for those sections and capture in two passes.